• Personalized Support

    Questions or unexpected issues? Contact us by email. Fast, clear, and direct service with real people.

  • Buy Safely

    Todo o site conta com proteção SSL. Seus dados e pagamentos são 100% criptografados.

  • Free Shipping

    We ship nationwide with tracking. Receive your sneakers in the comfort of your home, at no extra cost.

  • Flexible payment

    Cards, PayPal, Apple Pay, Google Pay. You choose the method that works best for you.

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About us

Vellorn was born during a pause—one of those pauses that changes everything.
When I had to choose between continuing as I am or creating something new, I chose to create.

We believe that a sneaker is not just a product: it's history, expression, and confidence.

That's why we create models with purpose, made for those who don't follow trends—they create their own.

Every detail is carefully thought out with authenticity and truth.

And every customer is part of this journey.

FAQ

Is Vellorn a trustworthy store?

Yes. Vellorn operates with a secure checkout system, encrypted platform, and full customer support throughout the entire order process. Our mission is to provide high-quality products with guaranteed delivery.

Where are the products shipped from?

Orders are shipped directly from our international logistics centers. This allows us to offer exclusive models and always maintain available stock.

How long does delivery take?

Average delivery time is 3 to 15 business days, depending on the customer’s location. You can track every step of your package through our tracking system.

How can I track my order?

Once your order is processed, you will receive a tracking number that can be monitored directly on our website. Updates appear automatically as the package progresses through the delivery stages.

Do the products come with a warranty?

Yes. We offer a warranty against manufacturing defects and full support in case anything unexpected happens to your product. Simply contact our team within the specified period.

Can I request an exchange or return?

Yes. We accept exchanges and returns within a certain time after delivery, as long as the product is unused and in perfect condition. Our team will guide you through the entire process.

Are the sizes standard?

Sizes follow the EU and UK measurements. Each product includes a detailed size chart with centimeter measurements to ensure you choose the ideal fit before purchasing.

Are the products high quality?

Absolutely. We work only with certified manufacturers and perform quality control before shipping. We focus on delivering comfort, durability, and excellent value.

Can I cancel my order after purchasing?

Cancellations are only possible before the order is shipped. Once dispatched, you’ll need to wait for delivery and then request a return if necessary.

Does Vellorn offer customer support?

Yes! Our support team is available to assist with questions, tracking updates, sizing guidance, exchanges, and anything else you may need. You can contact us through WhatsApp or email.